How LiveBalance is working to protect our community?

Keeping LiveBalance a safe, genuine place is our top priority. Because the app is all about sharing real life abroad and connecting with real people, we've built safety into every part of the experience — from the moment you sign up to every conversation you have. Here's how we help protect the community:

Verification for every member. Before joining, every member goes through an age check and photo verification, so we can confirm there's a real person behind the profile. This keeps out bots, fake accounts, and people pretending to be someone they're not — so the people you meet are genuinely who they say they are.

Content is actively moderated. Photos, videos, and profile details are reviewed by our moderation team using a combination of automated and manual checks. In chats, messages, photos, and videos also go through automated checks that help catch offensive language and inappropriate content in real time. Together, this helps keep harmful or unwanted content out of your experience.

You're always in control. If someone makes you uncomfortable, you can block or report them at any time, no questions asked. When you report someone, we don't share who reported them, and our moderation team reviews it. Repeated violations can lead to accounts being suspended or banned.

Your privacy is protected. Your exact location isn't shared with other users — in Crossroads, they only see your city, not where you are within it. You're also never expected to share personal details like your address, phone number, or social media to connect with someone.

Guidance for staying safe. Safety works best when we do it together, so we share practical safety tips throughout the app — like keeping your personal information private, checking your message requests, and choosing a public place if you decide to meet someone in person.

Safety isn't a single feature — it's the foundation of everything on LiveBalance. We're working to improve it, and if something ever doesn't feel right, our team is only a message away.